Company Overview of Statmedical
Company Overview of Stat medical
  Home   About     Warranty & Returns Policy

WARRANTY & RETURNS POLICY

Take note of our Warranty & Returns Policy

  1. Warranty Information
    • Stat-Tiakeni Medical (Pty) Ltd warrants to the original purchaser that its products are free from defects in materials and workmanship.
    • This warranty does not cover accidental damage, misuse, improper care or alteration.
    • Coverage terminates if the original purchaser sells or otherwise transfers the product.
    • To report a warranty defect, please contact customer service via email at sales@statmedical.co.za to receive a refund on your purchase. Please include your telephone number and a copy of your original sales receipt so that we may contact you.
    • If, after inspection, we find that the product is defective in materials or workmanship, we shall at no charge to you repair or replace the product at our discretion, and return the product to you.
    • You will be responsible for delivery costs to Clik Elite but there is no charge for the inspection or the return postage. This warranty excludes claims for incidental or consequential damages in connection with the warranty problem. Please note that daily wear and tear is different than manufacturing defects and our buckles will not always survive being shut in a car door.
    • We recommend you ship via insured ground service with a tracking number. Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  2. Standard Returns of unwanted Goods
    • As per the Consumer Protection Act of South Africa, a Purchaser can return an unwanted product to us at no charge, provided:
      • It is undamaged and unused, with the original labels and stickers still attached
      • The return is requested within 5 days of purchase
    • The Buyer is liable for courier/shipping fees
    • The return will be processed within 7 days of receiving the return request
    • We refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by Instant EFT will be refunded to your nominated bank account.