delivery policy & procedures
Take note of our Delivery & Shipping Policy
- Which Areas do we deliver to?
- Stat Medical Tiakeni delivers to any physical addresses within the borders of South Africa only.
- Deliveries to major centres, will be made by door-to-door courier service
- Deliveries to remotes areas will be made via post office delivery service.
- How long will it take to deliver my package?
- As a general rule-of-thumb please allow 5 working days for delivery to major centres and 10 working days for remote areas.
- Please be aware that stated delivery times are included as guidelines and actual delivery will depend on stock availability, courier company schedules (particularly to more remote areas).
- You can help us to ensure a successful delivery takes place, by making sure you provide us with accurate delivery information: the full name, telephone number, address and postcode of the recipient.
- How much do we charge for delivery?
- Orders under R3 000.00: standard delivery fee of R200.00.
- Orders over R3 000.00: free delivery (to major centres only)
- Deliveries to out-lying areas to be quoted on order.
- When do we deliver?
- We offes a Monday to Friday (07h30 – 17h00), delivery service.
- We do not deliver on weekends or any South African public holiday.
- If you're not available at the chosen delivery address to receive your order at the time of delivery, the courier driver will make a second attempt at another time. After that, our call centre will contact you to make other arrangements.
- When the courier service makes delivery please ensure you sign for the receipt of your parcel. Should the packaging be damaged in any way you must make a note of it on the waybill, failure to do so may invalidate any future returns/claims
- Where delays and out of stock situations occur, every reasonable effort will be made to inform you if we believe there will be a substantial delay in your delivery.
